Balance Enterprises Pty Ltd Privacy Policy

Balance Enterprises (BE) is committed to protecting the privacy of our clients.

Our counselling and business services adhere to Privacy Act 1988, including the Privacy Amendment Act 2012 and the Privacy Regulation 2013. This sets out a number of principles concerning the privacy of individuals.

Information

Your information privacy is important to us. We provide this Privacy Policy to explain how we collect, use, protect, and disclose information and data, including when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services. 

By using the site or services, you are consenting to this Privacy Policy.  Please read it carefully.

Personal Information We Collect
We may collect the following categories and types of “Personal Information”: 

• Contact Information: your first and last name, mailing address, email address, and phone number; 
• Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;
• Financial Information: credit card, debit card and bank account information; 
• Demographic information: gender, age, employment information and salary information, family dynamics and other information relevant to your personal situation for counselling purposes; 
• Geolocation data; 
• Internet or other electronic activity: your browsing and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most; 
• Commercial information: products or services purchased or viewed on our Site; 
• Audio and visual information: your video and photos;
• Inferences drawn from the categories described above: in order to create a profile about you to reflect your preferences, characteristics, behaviour and attitude.

How Balance Enterprises utilises your Information

This information is gathered in order to document what happens during sessions, and enables the counsellor to provide a relevant and informed service.

Balance Enterprises may collect certain information for statistical and professional purposes. This information is not necessarily considered personal or sensitive information. Information is only considered to be personal information if the identity of the individual is apparent or can be reasonably ascertained from the information.

Your personal information may be used in order to compile statistics such as the number of clients BE see on a monthly basis, the number of clients,, the ages of clients counselled etc. This information may be used to administer, manage or develop our services.

Marketing and Promotional Purposes: We may use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data and inferences to:
– Inform you of our new products, services and offers;
– Provide you with targeted advertising;
– Run competitions and promotions;
– Provide you with our loyalty program including earning points and awarding and redeeming certificates; and
– Provide you with other information from and about us, including personalised marketing communications. 

Sources of Personal Information:
We may collect Personal Information from the following sources:

• We collect information directly from you. We may collect contact, demographic and financial information directly from you, including when you fill out a form on our Site, sign up for communications from us, or ask us to contact you. The information that we collect depends on the nature of your interactions with us.
• We may collect information from third-party sources. We may also collect information about you from third-party sources, including any information you make publicly available on social media platforms or other online or offline resources, or when you give us consent to link your account to a third-party service or provider.
• We collect information from you passively. We may collect internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Cookies and Advertising and Online Tracking sections below.

Categories of Third Parties We Share Personal Information With:

Service Providers
From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and have privacy practices that are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf.

Our Affiliates
We may share Personal Information with businesses controlling, controlled by, or under common control with us.

Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate in order to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.
We may use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters that is used for the same purposes as a cookie). We may use cookies and other similar technologies to analyse use of and improve the Site and Services and as described in the Advertising and Online Tracking Section of this Privacy Policy. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent, however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers (defined below) may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

We may use Google Analytics on the Site and Services to analyse how users use the Site and Services, and to provide advertisements to you on other websites. For more information about how to opt out of having your information used by Google Analytics, visit https://tools.google.com/dlpage/gaoptout/.

Advertising and Online Tracking
We may allow third-party companies to serve ads and collect certain information when you visit the Site and Services. These companies may use certain information (e.g. click stream information, web browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to the Site and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie to collect this information. Our systems do not recognise browser “Do Not Track” signals, but several of our Service Providers who utilise these cookies on our Site enable you to opt out of targeted advertising practices. To learn more about these advertising practices or to opt out of this type of advertising, you can visit www.networkadvertising.org or www.aboutads.info/choices/. We also provide you with additional tools to opt out of marketing from us. You can learn about this in the “Managing Your Information Preferences” section of this Privacy Policy.

Managing Your Information Preferences
You can opt out of receiving marketing emails from us by following the link provided at the bottom of all marketing emails you receive from us. Whilst you are able to opt out of receiving marketing emails from us, you cannot opt out of receiving all emails from us, such as emails about the status of your account.

Be Careful When You Share Information with Others
Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, please remember that when you share information in any other communications with third parties, that information may be passed along or made public by others. This means that anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications.

Security
We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk.

Links
Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

Privacy Policy Changes
We may change this Privacy Policy from time to time. If we decide to change this Privacy Policy, we will inform you by posting the revised Privacy Policy on the Site. Those changes will go into effect on the “Revised” date shown in the revised Privacy Policy. By continuing to use the Site or Services, you are consenting to the revised Privacy Policy.

How to Contact Us / Complaints
If you have any questions regarding this privacy policy or concerns about the management of your personal information, you may contact us at the contact information available on the Site. 

We will aim to investigate and resolve your complaint as soon as possible, usually within 10 business days of receiving it.

Confidentiality

All personal information gathered during the provision of the service will remain confidential and secure except when:

You admit to planning to and/or have committed a crime.

If you are deemed to be a high risk to yourself or someone else.

It is subpoenaed by a court, (although it should be noted that it is the policy of Balance Enterprises to argue for client confidentiality wherever possible) or failure to disclose the information would place you or another person at risk, or your prior approval has been obtained to:

1. Provide a written report to another professional or agency e.g. a GP or lawyer, or
2. Discuss the material with another person e.g. a parent or employer.

Requests For Access To Client Information

At any stage you may request to see information which is kept on file about you. The counsellor may discuss the contents with you and/or give you a copy. However, copied content may be subject to exceptions required or allowed by law or professional practice guidelines. Requests for access will be responded to within twenty business days and an appointment will be made if necessary for clarification purposes.

Changes To Privacy Policy

Balance Enterprises reserves the right to make amendments to this Privacy Policy at any time.

In future it is possible that Balance Enterprises may utilise customer information from this web site in new, unanticipated ways not expressly described in this current privacy notice. If Balance Enterprises information practices change substantially, subscribed visitors will be notified and invited to participate or abstain from the updated practices, and the Privacy Policy on this page will be amended accordingly.

If you have objections to this Privacy Policy, you should not access this site or use the services offered.